Putting the customer at the center: a bootcamp dedicated to Service Design
CPC Inox invests again in training. On Tuesday, July 23rd, representatives of all CPC Inox departments participated in a work day dedicated to Service Design, with the aim of optimizing the planning and organization of business processes and adding further value to the firm’s offer.
In collaboration with a company specialized in implementing innovative projects and starting from the customer’s point of view in a concrete case, the work groups focused on the analysis of internal processes to identify problems and possible ideas for improvement along the entire production line, from accepting the order to communicating between departments, until the confirmation of the order itself.
It was an important moment of encounter, discussion and team working, which will soon lead to a new phase of development. After the summer, in fact, the company will focus on finding solutions to improve the quality of customer service starting from the observations and ideas that emerged from all business sectors.